Quality, testing, complaints
Quality control, retained samples, inspections and complaints.
6 questions
- 01How does quality control work during production?We have our own quality control department that checks materials, monitors the production process and tests finished goods. We follow extensive…
- 02Do you keep a retained sample from every batch?Yes. We keep a retained sample from every batch - a GMP standard that lets us go back to a specific batch if its quality is ever questioned.
- 03What if a batch is defective?Report it to your account manager - the complaint rules are set out in the contract. If the defect is our fault, for example through negligence or an…
- 04Who is responsible for defects in components I supply?Whoever supplies them - for components you supply, that is you. Details.
- 05Can I inspect goods before shipment?Yes. Agree the inspection date with your account manager in advance - like a plant visit, it has to be planned.
- 06Do you have product liability insurance?Yes, we carry product liability insurance. If you need confirmation, for example for a retailer's supplier form, ask your account manager.
Project brief
Tell us about your product
A brief instead of a form. Your answers build the job card our quoting team works from, and your account manager replies with a range or straight away with a quote. You don't need every answer.
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from 2 minutes
Production brief
Product, fragrance, scale, budget and how it should look. At the start you choose the short or the full version - you can switch at any time, and your answers stay.
- 01 / ProductWhat we are making
- 02 / ScaleHow much and by when
- 03 / ExecutionHow it should look
- 04 / FormalitiesFormalities and contact