Knowledge base
How we work with brands
Answers to the questions brands ask before their first project - from minimum order, through fragrance and packaging, to costs and samples.
120 questions · 15 sections · Updated 5 October 2026
Sections
15- 0110 questions
About us and what we make
Who we are, what we make, where and at what scale.
Open section - 027 questions
Getting started and how it works
The first call, project phases, your account manager and confidentiality.
- How does working together look, step by step?
- What should I prepare before the first call?
- Are the first call and preliminary quote free?
- 0311 questions
Minimum order and volume tiers
How many units, what each tier unlocks and how volume is counted.
- What is the minimum order?
- How do the volume tiers work?
- What is possible below 500 units per fragrance?
- 0414 questions
Fragrance
Library or bespoke, concentrate, concentrations and formula rights.
- Can I choose a ready fragrance or create my own?
- Do I have to use all the concentrate at once?
- Do I keep the rights to my own formula?
- 0512 questions
Packaging, components, decoration
Bottles, caps, decoration, catalogues and design.
- Which bottle sizes are available?
- Which candle sizes do you make?
- Which decoration makes sense at which volume?
- 068 questions
Quotes and costs
What drives price, what's included, currency, quote validity and shipping.
- Do you have a fixed price list or off-the-shelf products?
- How much does a kilogram of fragrance cost?
- Roughly how much does a finished product cost?
- 078 questions
Samples and development
The upfront fee, samples, how long they take and shipping them.
- How much do development and samples cost?
- Can I buy samples only, without the upfront fee?
- Will I get a sample before series production?
- 085 questions
Production and services
Filling with your components, batch codes, volume tolerance and packing.
- Can you just fill and pack using my components?
- Do you code batch numbers?
- What volume tolerance applies?
- 0910 questions
Documentation and compliance
Documents, the responsible person, candles, non-EU markets and certifications.
- Which documentation do you provide?
- Is documentation included in the price?
- Who is the “responsible person” under Regulation 1223/2009 - you or me?
- 106 questions
Lead times
How long production takes, when the clock starts and what slows it down.
Open section - 117 questions
Logistics, storage, shipping
Shipping, storing finished goods, sending perfumes and export.
- Who arranges shipping, and on what terms?
- Do you store finished goods?
- Do you ship in batches, on demand?
- 126 questions
Quality, testing, complaints
Quality control, retained samples, inspections and complaints.
- How does quality control work during production?
- Do you keep a retained sample from every batch?
- What if a batch is defective?
- 135 questions
Confidentiality, rights, exclusivity
NDAs, rights to formulas and designs, moving production.
- Do you produce for my competitors?
- Do I keep the rights to the formula?
- Can I move the formula to another manufacturer?
- 146 questions
Payment and commercial terms
Payment terms, currencies, cross-border invoicing, contracts and order changes.
- What are the payment terms?
- Which currency do you invoice in?
- Is trade credit possible for regular clients?
- 155 questions
Long-term partnership
Repeat orders, changes between batches, storage and moving production.
- What does a repeat order look like - do I go through the whole process again?
- Can I change the packaging or fragrance for the next batch?
- Do you store my components, moulds and concentrate between runs?
Project brief
Tell us about your product
A brief instead of a form. Your answers build the job card our quoting team works from, and your account manager replies with a range or straight away with a quote. You don't need every answer.
Prefer to write or call?
Production brief
Product, fragrance, scale, budget and how it should look. At the start you choose the short or the full version - you can switch at any time, and your answers stay.
- 01 / ProductWhat we are making
- 02 / ScaleHow much and by when
- 03 / ExecutionHow it should look
- 04 / FormalitiesFormalities and contact